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My husband and I have both had several massages here and they are both professional and friendly. The therapists are great at what they do and we always feel great afterwards. The only suggestion I could make is that they should ask on the client form when you first arrive if you like talking whilst being massaged. Often the therapist will chat during the massage, which Is, of course friendly, however I personally would rather relax in silence.
I booked for myself and my partner. Requested therapist, they questioned as to why i requested and made us feel uncomfortable about having to give a reason. They only concentrated on my partner. Disregarded me, no eye contact. Didn't ask how i was feeling after the message, offered the glass of water to my partner and not me. They must have taken "requesting a therapist" a bit too personal.