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Took back my child's brand new Suzuki Quad bike, that was running really badly. The service was unfriendly from the mechanic and downright rude and intimidating from Rick Gill himself. Would never go back there for ANYTHING! I certainly wouldn't recommend them to anyone.
Don't go to Rick Gill, the management is rude and they over charge. I had my VFR serviced there several times, but as soon as problem came up the staff could not have been more unhelpful even when it was obvious they had not fixed the problem the third time. Instead of basic customer service the management wanted to argue the issue, and charge top dollar after keeping me waiting for 30 minutes. Never going back there again.
took Bike i purchased from them for service. the bike came back dirty and not only did they not fix the problem, 2 more problems had added to the original one! there was a nail in my tyre from them riding it and tried to argue electrical problems on the bike with me (im an electrician).. over price servicing and very unqualified servicemen! would not recommend....
to top it all off, my bike sat in parts for 3 weeks as the tradie quit and left my bike in pieces and no one bothered to tell me
Unhelpful. Unproffesional. I went in looking for a mesh summer jacket. I couldn't see what I needed so I approached the sales desk. The staff member was with someone so I waited. When they were finished, I was ignored while he wrote some notes and then made a phone call. An acknowledgement or "I'll be with you in a moment" would have been nice. So I waited. I was finally acknowledged by a direct stare that Barbara from bank world would have given. I explained what I was looking for and was told that "Everything that's available is over there". I mentioned I had already looked and would like some assistance to which he said he would be over soon. I waited. He met me at the jackets section and I again explained what I was after to which he replied "Like I told you before, everything we stock is already here". I said "I've already looked and can't find what I'm looking for, are you able to at least point me in the right direction or highlight some ...read more
