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First time I accidentally walked into the Glass Merchant the waiter brought out complimentary biscuits with my coffee. The waiter left and and after a few weeks the barrista started remembering how I liked my coffees, we got taking and I told him about how impressed I was with my first visit and the complimentary biscotti. Now the barrista Roberto regularly sends out biscotti with my coffee.Talk about making a customer feel valued and btw their coffees are great too.
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