Greater Union Cinemas - Head Office

I was very disappointed with the my Food and overall service that was provided at my Gold Class session this evening at the Sydney George Street complex. My food arrived cold soggy and without cutlery and I was left eating Nachos (minus the chips) with my fingers. My beer arrived without a cup of any sort glass or plastic to drink out of. It took me 20 minutes to get hold of a Manager on Duty to notify them of this entire bad incident. When I finally spoke to the Manager on Duty at the George Street complex cinemas I was misjudged felt ashamed and embarrassed and quite discomfort by the demeanour and was practically turned away and the issue was not resolved. I was laughed at I feel that this management was very disappointing, and not a very experienced enough Management to deal with by overall complaint and felt as though he lacked compassion showed not interest and basically after my initial complaint to them felt as the management had no ...read more

Ned to improve on the seating & upgrade some of the cinemas candy bar is a little pricey & popcorn is old & not crispy

greater union just can't seem to hit the nail on the head in the city. this one is rather large but dirty and with really bad quality of sound.

Another large cinema complex in the heart of sydney with high ticket and food prices screening the latest blockbusters for the masses. One positive is the staff have been friendly on both my visits.