Travel Agents
Gurkhas Travel
Closed until Thursday
9:00 am - 10:00 pm
2 Queen St
Melbourne, VIC, 3000
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Beware of Gurkhas travels, they are biggest scammers, the address they are advertising on google for their office in Melbourne has been shut since 2020, so they don't have any base in Australia and all their sales staff is sitting in India, if you are planning to buy tickets from them think twice as in case u had to change dates u will pay almost equivalent to buying a new ticket or in case u have to cancel tickets u won't get the refund at all no matter what they promise to you prior to buying tickets, i wish i had gone through the reviews before buying tickets with them, i did the biggest mistake of my life by booking 4 tickets amounting $7290 with Gurkhas travels, unfortunately i had to cancel those tickets and i was promised refund after deduction of $480 per person ( airline charges $260+ Gurkhas charges $220 per person), but they never refunded the money, its almost 14 weeks and every time i enquire with them they blame the airline for not refunding ...read more
I would have given no stars if there's an option. It's such an appalling service with no value to the customers. Their number goes on hold forever and disconnects now.
Not sure if they are still in the business. None of them (Shivam,Tarvinder,Sonam) had any professional attitude or valued their customers. Apparently their owner (Inder) doesn't care either.
They follow a simple trick and blame the airlines for everything like refunds/cancellations/additional fees/charges/fare difference where that's not the case always. I have verified this with the Airline directly.
If anyone is waiting for a refund from them it's highly unlikely you will get them. I beleive there are many customers affected as ...read more
I had booking with them unforgettably need change my schedule because i want to join my sister for Nankana sahib yatra which is very important for me, few days back i check with airlines they said reissue fees $260 and we check online airlines Q class rules as well, Now agent asking $560 , when i request him Mr Hanish please double check whats minimum fees then he offer around $445, I know they still they charging more, please dont book with this agency otherwise you guys lost your money.
One of the most pathetic travel agency i have ever dealt with. Called their customer service, got the itinerary and deposited the money. Got a final confirmation and when i had a look at the itinerary,they have changed my return date and when i called them they said its a mistake in the initial itinerary and in order to change to the dates which they sent initially i need to pay 400$ more. I asked them to refund (bank transfer how i did) and they said it will take 3-4 days to refund which is very frustrating. Never again book tickets through them or suggest them to friends and family.
Customer service (Aditya) even suggested me to change the dates as if he is doing a favor to me for the mistake he did.