H&R Block

Very very disappointing to say the least. Staff booked me in to see them, rang up to confirm on the day and said they wouldn't have booked it in on that day....Anyway was put on hold because they were with a client, staff took over over call and confirmed that they HAD booked me in on a completely different day.... I didnt receive an appointment confirmation or anything. I should have guessed this would be an ordinary experience.