Hairdressers
Hair Emporium
Closed until Sunday
9:00 am - 5:00 pm
306 Charman Rd
Cheltenham, VIC, 3192
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I don't even want to give this place half a star.
I came for half head of foils and I recieved shocking service.. No drink was offered.. Not even a water.. After seeing another client get offered water after I was there for an hour I had to ask and it seemed like a hassle. When they took my foils out they were extremely rough and pulling my hair out because they had other customers waiting!! Then they resumed to dry my hair off before putting toner in my hair even though the dyed parts of my hair were white compared to my darker hair.. Did not match at all.. I had to then remind them that they were putting toner in my hair.. After that my hair was HALF dried with a hair dryer that burnt my head. The management explained to me that my hair wasn't dried properly because it was Christmas.. I was baffled. Don't waste your money by going here. So unprofessional.
While the colour was ok, the service was just horrible!
An apprentice staff was rude and took 20 minutes to remove the foils.
The hairdresser left my hair half wet beacause they ran out of time and had to attend to other clients, yet still charged me full price.
When I got home an tried to dry and brush my hair, a lot if it snapped and fell out beacuse the colour was left for loo long.
I also caught a cold from walking around with wet hair on a chilly day :(
The salon itself was neither clean nor inviting, one of the worst I have seen, yet prices were higher than my usual hairdresser.
The management does not know when to stop talking. Loud, bogan and uninteresting remarks just about everything.
I have very thin and straight hair, so I am very fussy, due to the fact that every mistake shows up. I went there and Mary did my foils (the best I have ever had) I then made the mistake of trying another salon recommended by a friend and they wrecked my hair. I have since returned to Hair Emporium and Tegan did the best cut I have ever had and also fixed up my foils. I will never go anywhere else again, well worth the 45 min drive to get there..
The hairdresser was fan-tabulos (or in other words great). Mary and the girls are lovely people. While I was getting my hair cut with foils I was offered a cup of coffee (which was just what I needed) and biscuits, now that's what I call service! I'll certainly be coming back. I was very impressed with the result. A big thumbs up. Keep up the good work because I'll certainly be coming back!!