Department Stores
Harris Scarfe
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I was here over the Christmas rush period. This store is forever on sale with large signs indicating discounts of 70% or more from RRP. It's almost like that all year round regardless of season of promotion, even more over Christmas to attract the customers. Browsing through the stores they had a lot of things on display, but nothing I really found of geniune discount that was probably not already discounted at other stores or set at that price all year round. Queues were very long which would be expected for this timing of the year. I coud'nt get hold of any staff on the floor to assist with a price enquiry for an advertised discount item they had in the catalogue, after searching for someone for at least 15 minutues I gave up and left the store.
I bought luggages from here in 2011 and it has a 10 year warrenty. The zippers to the luggages have been damaged. So before coming in i gave Harris Scarfe a call to make sure what i needed to do. The person i spoke to on the phone told me to bring in my luggages and receipt. not living close to Highpoint Shopping Centre, i made the trip to the store under the instruction of the person i spoke to over the phone. When i got to registers at the store, the staff there said they could not help me that i needed to contact the company directly. I explained to them why icame to the store because the person over the phone told me to and to bring in everything in which i did otherwsie i would not have wasted my time and make a trip for nothing. A few staff were sying they never sold this luggage brand before, in which i pointed out i have a receipt which says i purchased from their store in which they looked a bit silly giving me information they werent sure about. A few ...read more
totally agree, it's rather disappointing when staff members provide inconsistent information that is either in correct or misleading to a customer. It damages the branding of the business completely.
Harris scarfe have great bargains, specials and discounts. However my last experience at this particular store was disappointing, frustrating and very undelightful, which had made me very hesitant to return again in the future. The customer service skills of the staff at the checkout at this store need dramatic improvement, as a customer should not be put-down going into any store, spending money. I actually had the nerve to go back into the store after spending money and ask for the names of those particular staff who were extremely rude. My advice about this store: go here for bargains and specials. Definitely don't go here for good customer service. Very disappointing
harris scarfe is a very random store with bargains all over the place however if you find what your looking for you save alot of money and harris scarfe always tends to have really good brands at sometimes 70% off .this store seems to always be orgainised
Thank you George. (manager at Highpoint) You solved my problem in the best way possible. You made my weekend. I know many managers out there would not go out of their way to make their customers as happy as you do. One in a million you are. Bet your staff love working for you. I would. Can't wait to see the new renovations. P.S love my steamer.