HEATH MEMORIALS

Terrible service, would NEVER recommend this company to any grieving family. Found their customer service appalling with no empathy at all and very unprofessional. Job on headstone half started and then just stopped abruptly for 3 weeks (that I know of) until phone call made by myself to enquire why the job was not completed only to be repeatedly told that it takes a very long time. I understand that it can take over 6 to 8 wks to get to "start" a job on a headstone but to start etching on a headstone and leave stencil paper on existing headstone for over 3 weeks is just ridiculous and very distressing for the family!!! Within 24 hrs of my phone call and complaint (when I could get a word in) , job miraculously completed with no explanation of why job was stalled in the beginning or any apology. One staff has no compassion for grieving families and has no idea how to deal with the public let alone return phone calls. Horrible period of my life dealing with this ...read more