Honestly I never write reviews on restaurants or fast food chains but this store has me really disappointed. There is so many issues with this store today I waited for ages and had the usual issues with the drive thru person not hearing anything. Then I Waited probably 10 mins jus to for a cheeseburger meal. Then when the staff member just hand me the food and say absolutely nothing and just give me a blank look. This has happened multiple times and it's not even the same team meamber each time. Also when I have walked into your stores at lunch it is severely understaffed and the service is poor. As well as these issues I have had cold food, wrong food, wrong drinks, paid for orders and then been told at the last window they don't have it. And so many more it would take me an hour just to list it. As I said I'm very patient and never complain. But what the heck Hungry Jacks this store and service is more than terrrible. My guess is that the management is poor ...read more
This place is one of the worst HJs ive been to. I have worked at the hospital next door for 4 years and every time I come here for lunch they are understaffed (without fail). I would have thought they would have clued on by now and put more staff on at lunch time because it is busy. Im sitting here now with my s*** rushed burger and there are 3 staff members doing training while their workmates inside are getting busy as people are lining up out the door. HJs Herston: lunchtime = busy, be prepared in advance and roster more staff on!
My friend and I went to HJ's after a doctors appt at hospital. I got my food and my friend wanted a coffee. She was told there wasn't any (machine was broken) and yet the staff member was upset when my friend said she'd go next door and get some, and their cofee turned out to be more expensive but tasted very good.
