Hungry Jack's

On a quiet night at about 6.00 my family of 3 dropped by here for tea. When I say quiet, we were about the only people in the place.
That's why I can't understand why it took 10 minutes to prepare our meal. A couple of cars went through the drive-thru, but otherwise I'm not sure what took the 4-5 staff's time up.
The food was ok, although for some odd reason the fries weren't hot despite it taking so long. Also they didn't give us a couple of items. So really it's hard to say they did their job. I won't be back - especially if I'm in a rush.