J Thomas & Son

90 years a great family owned Ipswich business and thank you for your support from all the members at sandy gallop golf club .

I was involved in a pretty bad car accident on July 3rd of this year called the manager of J Thomas & Son to see if he could unlock the gates for the tow truck driver to take my car out there as that is where I requested for my car to be towed there the manager was there within a matter of 5 minutes. As soon as my car was assessed and authorised the manager got the parts ordered straight away and got the contract panel beater straight onto the repairs he warned me that it would probably be 4 weeks before I got my car back the receptionist kept me updated regularly. There was a hold up on a few parts as some were ex-Japan. Surprisingly I had my car back within a matter of 2 and a half weeks I couldn't have asked for a better Panel beaters Shop to repair my vehicle I am very happy with the finishing result as it looks just like it did before the accident. Thanks all staff of J Thomas & Son :)

Booked in to get my car fixed approximately 5 weeks ago. Arranged for the repairs to be done on the second week of the school holidays as they said they would need my car for a couple of days. So Monday 5th July was booked, with my understanding that i would get my car back on mid-morning Wednesday. So i dropped my car off on the monday and they told me to give them a call Tuesday - as a progress report. When I rang Tuesday they said that they had ordered/been given the wrong part and my car mostly likely wouldnt be ready on the Wednesday mid morning but possibly in the afternoon. They had rung the dealership for the part and it was enroute. So rung on the Wednesday and the part hadnt come in. They then told me that they didnt order the part until that monday when I came in, just in case I didnt show and if they ordered parts in advance, they had to return them within three weeks, or they wouldn;t get their money back. The problem is I had been checking ...read more