Doctors
Jacobs Well Medical Practice
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Worst experience. Booked a Telehealth through Hotdoc for 9.45am for a referral to radiology that shut at 12.30.
Called practice 10.15 to be told doctor was running behind. Called again at 11am now waiting over an hour with my phone in hand to be told I didn't have an appointment...
Confirmed I had called earlier and that I have confirmation of appointment, advised doctor would call me shortly and received the exact same confirmation email for an appointment at 11.45, 2 hours after booked appointment. Drove to Radiologist to receive call and referral before hopefully walking in before closing time. Got a phone call from reception at 11.45 to be told I actually can't have a telehealth appointment and there's nothing that could be done.
Completely unprofessional and is going to cost me missing out on work. Could have been told straight away and gone to an overloaded walk-in clinic to be seen in half the time.
