Jaycar Electronics

One of the worst customer service experience I ever had. On Sunday I bought a 4 Wheel Drive Motor Chassis Robotics Kit (CAT.NO: KR3162) (My invoice number is 1003593). I can provide that to anyone if needed. I was not sure if that is going to fit for my son's robotics project from Cranbourne store. So I asked the sales person if this doesn't fit well for my son's project can I return and get a refund. The sales person checked it and said that this item is refundable within 7 days and he also said we could return to any Jaycar stores. On Thursday (5 days later) I went to return this item to the Hallam Store. In that store, a person called STEVE (told me that he is the manager, not sure about that) said he would not refund this item. I said I have double checked from their 1800 022 888 number and made sure that this item is eligible for a refund if it is returned within 7 days. But he refused. Then suddenly he told me to leave the store and took the phone and threatened me ...read more

This afternoon I purchased 2 x RCA Plugs to 2 x RCA Plugs Audio Lead - 1.5m for $5, which was an excellent price. The staff were rude and the service was terrible also they never match prices, which is annoying so I would avoid this place at all costs.

Great prices and easy access to shop. Staff need to greatly improve customer service. No one acknowledged me at all while looking for what I needed or offered me help. Disappointing. May need to find a store whose staff are more knowledgable.

Yetserday afternoon I pruchased a Lead Mains Exntension 3M Extension Lead for $6.95 and this morning I purchased a Bargain HDMI Cable 1.5M as well. The staff were very kind to me also the service was amazing.