JB HI-FI - Head Office

I bought some Bose products today and got it home to connect it to my soundbar only to find out a lead I needed to do the install is not supplied. It states so on the installation instructions.

Why did the salesmen not mention this at time of purchase?

I now have to go out again and buy the lead, tomorrow, and I can't go to JB Hifi because I live 50klm from the store I bought the items from. I will go to your competitors locally and write JB off my shopping list for the future.

Went to JB in Springvale VIC for a return. First response I got was no return, then the staff passed the item to the next window without saying anything to me and started serving the person behind me. Then Store manager was rude and annoyed for having to process the return and made excuses of it having been outside of warranty even though it was due to lockdown/temporary closure of stores. Had to show all sorts of proof incl previous email communication confirming acceptance of return once restrictions are lifted. Store manager Brett insisted on no fault and refuse a return or refund. Brett keeps saying 'im trying to help you here" while doing the opposite, ie refuse to listen and address my concern appropriately. I felt helpless, intimidated and humiliated and I started crying in the store while 3 other staff members briefly gathered to look on!! Brett was diabolic.

Trying to find out why my preorder with express overnight delivery due today is currently sitting in JB's warehouse. Given ZERO response from website enquiry or social media I hope the number provided here is connected but one thing is for sure I won't be shopping with JB HIFI again

Will never shop with JB Hi Fi Again after the customer service I received from a manager at the online team, I was made to feel little and stupid. I have worked in customer service a long time and would never expect this attitude from anyone even if they were having a bad day!!!!

NOT DOING SHOPPING THEIR EVER AGAIN??
I went to JB HIFI and bought the TV and book the delivery and Bcz of the delivery I took day off and the delivery guy did not contacted at all and when I contact to JB HIFI PAKENHAM they always said we will find out and give you call back in 10 minutes but never call back. I chase up at least for 2 hours and then I had to go there personally and the staff and manager was very rude and now they says I have to take another day off tomorrow for the delivery that is the only option they gave me
I am so angry