JB Hi-Fi

I had the misfortune of going here after trying to find a solution for my mum's record player which I had bought for her as a birthday present in October. After explaining to the 'guy' that I thought the problem may be speaker related, he spoke to me in a vernacular I didn't understand, he simply said "Merry Xmas" and walked away.

Absolutely horrible 'customer' service.

I've given up on this store. Poorly staffed, poor customer service and no stock. On the last two occasions recently, I have stood around for a considerable time for assistance however none was forth coming so I attended the checkout for assistance. Both times they didn't have what I wanted in stock (Apple MacBook Pro & AppleTV).
They didn't even offer to call another store or offer to get the items in for me just say "sorry about that".
Not a problem as I will never spend money in JB Hi-Fi at Warringah Mall ever again.
Spend your time and money at a more reputable store with at least a standard level of customer service.

JBHIFI Brookvale is generally hectic, but the staff are usually okay.



However as of Jan 2014 it seems they have cut there staff to the bone. I initially waited half an hour to talk to a salesperson but left. ...read more

I've had a couple of good shopping experiences at earrings mall JB, but also a few bad ones. As with most of the stores in this chain, it really depends on the staff member you get served by. One young guy was really helpful without being pushy, another must have been fresh out of "sales school", overbearing and fake. I prefer my sales people to be people.

Impossible to call the Warringah Mall store on a Thurs mid-afternoon to get info if an item is in stock or can be ordered. I was transferred about 5 times - every 45 seconds or so - and had to keep re-explaining to new people, despite knowing the exact brand, make and item I needed. A collosal waste of time, terrible phone system (instead of being on hold, it would beep so others would pick up anywhere in the store) and terrible pass-the-buck cust srvc personnel. Calling is a complete waste of time and an unnecessary aggravation. JB is mistakenly listed as providing automobile stereo parts and equipment but is unable to provide the service necessary to do so. Terrible.