Jb Hi-fi

I went to JB Hifi Capalaba yesterday to purchase a new TV. I spoke with a saleperson and we agreed on a TV, he said he'd check to see if in stock, I said I didn't want a demo. He said he had two left, he gave me around a $10 discount only. I got home and opened the box and found that everything was already unwrapped, finger prints on the screen, loose screws, a few pieces of broken plastic, etc. When I took the TV back, they said that the sales guy would have told me that it was a demo, effectively saying that I knew and had a change of heart....my response.....why would I pay almost full price for a second hand demo TV?

An absolute disgrace.....I'm out of pocket having to make two trips to the store with nothing to show for it.....will not be using JB HiFi again....they wonder why people prefer shopping online.

I went to JB HIFI today with a Beats Pill speaker that had packed it in . Searched the house for a receipt on luck. Spoke to Richard in the store & was Very happy with the outcome. After giving him a few details on when about i brought the speaker he quickly looked it up & told me i was within the time limits to get a replacement speaker. WIN.. Thank You .

Yesterday I went into the JB Hi Fi store at Capalaba for the sole intention of purchasing a specific head unit as a gift for my brother. I was hoping to be in and out within a few minutes but unfortunately I was assisted by the staff. They told me that they had heaps of them in stock and I told them I'll take it. It was at this point that things took a turn. It was 'up sell' time. After realizing I did not want any installation, extra speakers or extended warranty they turned their back on me to go get their ladder but on the way began to serve another customer. I started to pace around thinking this isn't right, first come first serve mate. I walked around the car audio section and when I look up, the staff on the phone talking to someone about an installation job which in all wasted about 10 minutes of my time. I might add that I am the only one in the entire car audio section for this 10 minutes. I could see the box of the head unit just three rungs of a ladder out of reach ...read more

Boy these pople know their products.Extremely helpful and friendly.Always willing to do a deal.Product range is immense.

easy parking , great staff. Always reductions and bargains. Have returned faulty items with no fuss from assistants