JB Hi-Fi

Terrible rude customer service from the mobile section. I could not believe how nasty the sales guys David and Darren were. I came in with a faulty mobile phone, David looked at it, couldn't see how to fix the fault, told me to wait 20 minutes for the other sales person. Just left my mobile on the desk where anyone could of taken it and asked if I could come back later. I was time limited due to a CT scan so I had to wait. I felt reluctant leaving my mobile just sitting there for anyone to take, I then asked him could I take my mobile because anyone could take it. He agreed anyone could take it. I said that he would be liable for the theft and he said he wouldn't. I grabbed the phone so no-one would take it since it cost $500. Darren comes but serves someone else. I wait 10 minutes but he still doesn't come back. I locate him in the store waiting in line for the register. I stand next to him and let him know that in a friendly way that I have been waiting half an hour for ...read more

The rude staff in the ipad and android tablet department sold me a second hand samsung tablet that has been previously opened and used and it has hand written specs on the side of the box and when I asked which tablet cover would be best for it the staff gave me the wrong cover and it didn't fit. I went take it home and it wouldnt turn on. When I went to return it on the very same day the staff seemed upset about it and I just felt like the staff was really slack and could not be bothered about it. I wanted to get a refund by they said all they could do is swap it for another. My question is why would you sell a second hand tablet and give me a cover that would not fit? Very disappointed. JB Hi-Fi used to be good but now their rude sales people are ruining them.

Thanks for helping me find the game for my little girl, been looking everywhere staff were very helpful