Jb Hi-fi

Had laptop on layby to hide away as Xmas gift (First mistake, definately don't layby there). Should have realized when I went to pick up the assistant mentioned the seal was broken because they were checking to make sure the correct laptop was in the box. Of course they deny that now. I did think that strange and in hindsight should have insisted on a replacement then and there, but the laptop worked initially. It did seem to run very hot though. Overall used for about seven months before it would not go on at all. I missplaced my invoice and tried to locate for a month before ringing the store. I was told that I needed the invoice. I explained that I could not find the layby invoice but had my credit card statement and the EFTPOS part of the initial receipt (which was virtually all of the amount). I was told that was not good enough, that I needed the invoice and receipts. I have since been informed by other sorces that isn't quite true and the documentation that I have ...read more

i absolutely love this store! i would have to say it is the neatest JB store ive been to. everything is really easy to find. excellent staff always around if you do need help- especially Brenton from the music department who recommended some cds last time i was there.