Jetstar Airways Pty Ltd - Head Office

I wish I could write a positive review. But I cannot. I normally like using Jetstar's price beat system. But now it has been changed (become automated). It DOES NOT WORK. There is no way that they cac can competitor's airfares at the time of submitting the request. It took more than 2 hours by which time one of the fares had gone! Numerous phone calls later and chat histories and not joy! I repeat the new system is a joke. I did eventually get an email back with higher airfares and no itinerary! Sorry Jetstar it's a big joke! And there is no way you can speak to anyone in Australia!

Decided to fly with Jetstar on a recent trip from Sydney to Queenstown (Return). The air fares were really reasonable and because we booked months in advance, I was able to use my booking reference to pick the seats we wanted online. Happy to pay the extra fee, because managed to get row 1, and it was well worth it.

Flight was good, staff were good and everything ran smoothly when it came to boarding and getting off the plane. Only issue was check in at Sydney International. very slow, only two working the desk and waited up to 45m-1hr to check in. Gave very little time to get through Customs and Duty Free.

Overall, very good. Just a tad shy off a perfect review due to check in times.

as long as you turn up on time and don't have too much baggage then very pleasant company its only the ones who break the rules who complain!