Clothing Retailers
Karen Millen
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APPALLING CUSTOMER SERVICE AND RUDE EMPLOYEE.
Whilst I have always previously appreciated the Karen Millen brand and have made multiple purchases both in Australia and the UK, I was very disappointed after a recent purchase of boots which"fell apart" after only 4 weeks of wear. Unperturbed I contacted the store thinking that they would recognise the obligation that they have to their customers to provide goods "...of satisfactory quality, fit for the purpose and lasting a reasonable length of time". Initially I was told that "winter boots are an anomoly", they are not necessarily suitable for wearing on winter days when it is raining! So if they get wet they may fall apart, I explained that I ...read more
A further update to this situation-I was able to locate a contact for the area manager and also spoke to another employee in the Melbourne store-both were vere helpful and apologetic and the area manager organised replacement boots. Just to inform people of their rights in this area. If an item has a major fault-this is defined as a fault that prevents them being used for the intended purpose i.e soles falling off.- then it is the consumer that can choose whether to repair, replace or refund.
Thank you to the area manager for being so kind and helpful
