This place has been poorly maintained. It seems like it has been years since a cleaner had cleaned the place. Their food very average, the chicken seemed a bit undercooked and the chips were wet and soggy. Their staff were slow in taking and delivering orders.
I dont think there has been a time where I've been served freshly made food here.. seems to be bit stale and chips terrible, I usually love KFC :( also at night before they close. , they turn off drive thru signs and it looks like its closed.. u drive in and blank screen so leave and can see its still ment to be open wen pass windows. Id eat here again if they picked up there game and cooked fresher
Absolutely sick to death of giving this store chance after chance. Without fail if we do not check the order then and there and get them to fix it , we will get home and find things missing .. Every Single Time.. I give up ! id rather drive to altona or Werribee than bother ringing u guys one more time about missing items. There is no point in complaining because you treat it like a joke. Recently I mentioned that there wasn't any seasoning on the chips and got home to find they were absolutely inedible because then they deliberately and ridiculously over seasoned. and I know it was deliberate because we wondered why the drive through attendant and staff behind them that we could see though the window were all laughing and looking out at us. After ringing the store to complain about that we were told to come back and get replacement chips, by someone who sounded like they thought it was funny too.. No Thanks. Goodbye.
This KFC is shocking. The drive through staff are decent however the in store staff are immature and very very unprofessional. I have seen verbal arguments between staff break out in front of customers, a poor accuracy with orders ratio and a serious lack of concern for poor team effort shown by all including the duty management. If I see more than 2 people persons waiting in the line in store, I expect a 15min wait, and I am not exaggerating. The food is also very poor. The chips are rarely seasoned even though I have requested extra seasoning, the burgers/fillets are not hot and quite often your order is wrong meaning by the time you get home with your correct order after taking it back (sometimes more than once) your food is cold.
New thing to add....I love that this KFC has now moved their burger station to a spot where the customers can see the burgers being made from the drive through window. This assures you can be comfortable in knowing your burger was made to your request and to hygiene standards and that you see the kids all working and no one slacking off! Great idea!