Klean Master

WARNING They will try to overcharge you,
the quote is simply ruse to get foot in the door.
once in if they fail to upsell like me
they will change the invoice and over charge your Credit Card anyway , my invoice they gave me doesnt match the one they had.

WORST CLEANING SERVICE EVER EXPERIENCED! BIGGEST WASTE OF MONEY! Hired Klean master to clean our sofa and what an appalling job they did!! For $150.00 I expected the sofa to be gleaming and I couldn't have been more disappointed I was shocked when I saw stains still on the pillows, food crumbs and all sorts still in ALL of the cracks and what's more it didn't even smell freshly cleaned like you would expect from a $150 clean! I then called the company who were VERY RUDE! swore at me and told me I wasn't getting my money back or even another clean and hung up on me and that I got what I paid for WHAT!!? A couch that's still filthy and very poor customer service and spoken to appallingly!! And that was the manager! I AM OUTRAGED and will be taking this mater further! DO NOT WASTE YOUR MONEY WITH KLEAN MASTERS!!! SHOCKING!

I expected great service from these guys considering their step by step process on their website and their Guaranteed results. Not only do they have a different Website VIP but they also do not do the process as outlined on their website. They cleaned my couches and rugs which were covered in dog hair and dirt without even doing their deep - pre vacuum. They missed 6 of the 7 steps as outlined on their website and when I complained they said I had to pay more for those services. They left a big wet area around the rug. The rug and couches are not clean and still have dirt and crumbs in them. When I complained the person on the phone was rude and aggressive and hung up on me 3 times. He even said " If you call me one more time I will be very rude to you" and " you have no rights". I'm gutted that I wasted this money and need to now take it to consumer affairs to get a resolution. This goes against everything outlined on their Guarantee.

Great job and very professional. They placed the big blue vac you see in the pics at main vent in my basement. While that was running they vacuumed the dust/debris behind the covers of all the vents throughout the house. I have lots of ducted heating and cooling vents that are on the floor and ceiling. They eradicated the bad odour by removing dead rodent from our ducts, and they left the place clean and neat. Great experience!

Kleanmaster seems to be a very professional operation. My wife had originally made an appointment with another company, but when they called 15 minutes past the two hour window they gave us to tell us that they wouldn't be at our house for another hour I told them "No thanks. Don't bother coming." and called Kleanmaster as plan B. Kleanmaster will be my first call in the future. When I initially called I set an appt with a female on the phone. She gave us a courtesy call to remind us of our appt the day before it was scheduled to take place and to let us know that their technician would call prior to arriving.

The technician, called the morning of our appt and asked if he could come early. This was an unusual bonus as it gave us more daytime hours for the ...read more