Kong Hwa Laundry Pty Ltd

Highly DO NOT recommend! Their customer service is appauling, the lovely, expensive dress of mine got destroyed and after weeks of backwards and forwards of trying to resolve this in a pleasant manor I dealt with the rudest manager I've ever encountered, who hung up on me! I applied to take them to VCAT in the end. Only then did i get a respone yet their communication was dismal, also were their efforts in trying to come to a reasonable understanding. Whilst having my dress for the second time of viewing (due to getting no where the first time) to asses the damage of my dress they took it upon themselves to 'fix' my dress without notifying me first. Then sent me an email asking to ok it via pictures emailed through, if i was happy with it (viewing purely the emailed pictures) then they would return my dress!