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Disgraceful and inexcusable customer service. I would not recommend this lodge to anyone. After booking and paying for this lodge I unfortunately broke my leg and could not travel, therefore I was offered a credit, in which should have allowed my next stay to be free. When I booked and arrived for my next stay at this lodge I enquired about my credit. I was told that I had to pay for my 2 nights stay and that I would be refunded once I was ready to check out. My friend had unfortunately been injured on the slopes so after 1 night we decided that we would check out early. We checked out before 9am, and were advised that we would not be refunded for the 2nd night, nor was I to receive the credit that I was owed. The staff member accused us of being 'nothing but trouble'. Apparently asking 2 questions during our stay was too much for them to handle. Once we were told that we would not be receiving a refund, we decided that we could not afford to waste that ...read more
