L J Hooker

Terrible Management Team!!!



I have a number of properties of which two were managed by LJ Hooker. When I first came on board (2009) the management team was impeccable with all aspects of management. The last couple of years has seen a change of staff which has brought the quality of service.

They can not set calendar reminders for tasks when requested and has cost me money in late re-signing, not representing my best interests in a tribunal hearing, not been forthcoming with tenant information and generally rude and difficult to deal with. What amazes me most is after the initial problems were "sorted out", the exact same negligence reoccurred within 12 months. The principal staff was quite unsympathetic and did not feel compensation was due. I find it disgusting that the owner of the franchise is not liable and responsible for the decisions the staff make especially after this had apparently been addressed.