Beauty Salons
La Belle Health and Beauty
I had my brows microbladed here a year ago by a student (who should have been supervised/guided by the owner). Instead the owner walked in at the end when the student was almost finished and said "omg stop, stop! I'll fix it, I'll fix it". I then booked in for a touch-up two weeks after and the owner made me wait almost 3 hours!! I had an appointment and was working before/after. I was not warned there would be a delay, I was not told how long the delay might be once I got there, I was just told to sit in the waiting room. As time went on and on I almost left when it got 2.5 hours. When I was eventually seen almost 3 hours after my appointment time, I was barely even offered an apology, just told that it had been a crazy day and she needed to fit in an emergency brow appointment?? I'm not sure there is such thing as an emergency microblading appointment, just simply having no regard for paying customers who have made appointments. A year later I asked how ...read more
Hi
You have booked in to be a model for training, Mya is advance student and done many clients already. Even though she an advance student, I have correct them prior to her startin it. As for what you said, its been close to 3yrs ago I dont recall but one thing for sure i make sure finalising student work at ALL TIME. I did not aware of your disatisfaction as you rebooked with us mutiple time in last 3yr and have NEVER brought up the issue. Due to this recent booking incident of you not been able to commit and a staff advise you last minute cancellation you will loss your $50 deposit. I have contacted you Via Instagram inbox right away and question why you could not wait for me to get back to you and resolve yet you have to escalated the situation?? I then ask you give us your account and BSB and promtly refund $50 deposit back to you.
We no longer on same page and wish you the best with your next Cosmetic Tattoo Practitioner.
In response to the owners comment:
1. I am aware I booked to be a model for training and was happy with Mya's work. What I am commenting on is your professionalism, to walk into the room after the procedure and start exclaiming "omg stop! I'll fix it I'll fix it".
2. I got my brows done for the first time by La Belle on the 29th of June 2019 as model and then had my touch-up booked for 11:30am the 14th of August 2019 with the owner. This is when I was made to wait 2.5 hours. I'm reallysurprised that you would bother to respond to negative feedback with blatant lies. It has absolutely not been 3 years, it had been 1 year and 3 months between appointments. I have not booked in several times either, I was hoping to return this year for a touch-up after having my brows done once before in mid-late 2019.
3. I called to say I'm incredibly sorry but I had entered the appointment time incorrectly in my calendar. I said Icould come at any time that suited you if possible or would rebook for another day. The response I received was incredibly rude, stating "be here 9:30 or you lose $50". I said I can leave my house right now but will be late because I made a mistake with the time again apologising. The only response I continued to receive was "not my problem". At this point I asked several times if I could speak with the owner. The person just hung up the phone instead. Following this I messaged you on Instagram to try get in contact. The message was seen but not responded to. I later posted this review and it was only once you saw the negative feedback publicly that you responded (incredibly rudely). I'm again surprised that you would blatantly lie in your response, as your staff were not in contact the day prior to confirm my booking. This has never happened on any bookings.
