Department Stores
Luxe Homewares
Closed until Saturday
9:00 am - 5:30 pm
1300 474 344
Bankstown
NSW, 2200
Luxe Homewares
"Living the Luxe Life"Luxury Homewares, Furniture & Decor Online Store.
Discover the vast array of classical beauty reflecting a casual elegance of antique provincial French, English and Country inspired furniture, homewares and decor.
Exceptional pieces at reasonable prices. Register free to receive regular updates and sale information.
Contact details
Brands
- French Country
- Horgans
- Swing Gifts
- Angads Impressions
- Christiana
Opening Hours Detail
- Online Service
I wouldn't recommend purchasing online from this store. I purchased a white ceramic jar (approx 25cm) that cost $35 to post. When it arrived, the jar and lid were wrapped separately and the lid did not fit the jar. The item had clearly not been checked before packaging. I emailed them to organise a replacement, and she said I would need to send the jar back at my own cost (approx $20), and pay another $35 for return postage (via courier). I protested that I shouldn't have to pay another $55 to replace an item that is faulty. ...read more
Hi and thank you for your review of our online store.
Firstly, we're really sorry for your negative experience and feedback. We aim to please all our customers with excellent customer service and superior products.
Firstly, all our jars, whether ceramic or glass are packed in their product box, wrapped individually so as to minimise damage in transit. All products are quality checked to ensure they are not damanged/faulty before despatch. If yours was faulty, then it must have missed our thorough ...read more
Luxe: The response from you below says "A replacement item wouldve been offered to you as well as a free postage to get it replaced." The original email you sent me read "When returned items are received by Luxe Homewares, we will post the same Canister and you will incur a $35 postage fee. Postage costs are non-refundable and unfortunately cannot be avoided." After further emails from me, you agreed to forfeit the redelivery charge of $35, but you still insisted that I pay to return the item to you ("Any postage charges incurred for delivery of returned items will be the customerâ??s responsibility") even though, as you state below, the delivery of a faulty item was due to your own oversight.
