Mackay & Sons House Removals

Zina we are sorry to hear you are not happy with your experience. Every contract has clauses, ours is no different and nothing is hidden. We are sorry that you didn’t not read the contract prior to signing.

There was no contract for a site clear, a contract is a legally binding document and if there was a signed contract we would have honoured the contract. You were provided with a quote only, after the financial year the quote increased as with most businesses you assess your pricing and increase.

I read the contract. You doubled the quote, it was not a slight increase. Also, there was no stipulation in the contract that 19 meters of fence had to be removed. You photographed and circled everything that had to be removed and the fence was no mentioned. Only at the last hour did you decide to tell me then you basically blackmailed me with the fine print. Every single part of dealing with your company was horrendous. I hope that everyone reads this and steers clear.

The fence could have been taken down and reinstated, I am sorry that you choose to replace the fence and that it was costly but there was an alternative that would have been far cheaper. The contract you signed was a contract to on sell the home and give you $15,000 in exchange for the home, this was the agreement and we paid you the agreed price, as for the sale price it is very costly to transport removal homes. The sale price reflects the expense involved, it was a fair price in exchange for the home.

We always recommend everything in writing to save any miscommunication. No deals are ever made over the phone, we are a reputable company that has a contract so all parties are full of the terms and conditions prior to proceeding.

It was an old fence that could not be taken down and replaced. You sold my home for 89lk and gave me $15 which didnt even cover the site clear let alone the fence! Wayne your sales manager told me that what you were paying me would cover the cost of the site clear. You told me to remove the fence only 2 weeks before the demo date leaving me no time to negotiate with my neighbour. Removing the fence was not in the scope of works - it was only added at the end where you used the "fine print" to blackmail me into doing it. This was not a case of miscommunication. This was Mackay and Sons bullying me and not caring one bit about their clients. Buyers BEWARE.

Hi Juliez, we do not have a contract or a client on our files with your name. Please feel feel to call us to discuss any issues. Thanks