Cosmetics & Beauty Retailers
Mecca Maxima
Closed until Sunday
10:00 am - 4:00 pm
I've tried to purchase foundation from this store FOUR times now - each time I've asked for assistance from the staff to select the right foundation in the right colour for me. Each time I’ve been given the wrong colour or type, I asked for sheer-medium, matte finish. I’ve spent $300 in foundations with no joy. The latest attempt to get the right colour has my husband and friends telling me I looked ‘sick’ or like a ‘corpse’! I tried to return the latest catastrophe today, to be met with *extreme* hostility and rudeness by Ellie, Lauren and Tamara. They accused ME of getting it wrong, not their staff who advised me. They told me it was my fault for not demanding a sample pot and relying on the advice of their staff. Why have them if you can’t rely on their advice? Their poorly trained staff sell you the wrong product then blame you for buying it! I walked out of there today in tears after the hostile reception from the staff here. I bought the perfect foundation (and ...read more