Medibank Private Limited - Head Office

I signed my daughter with one of their staff while on the net, I told her that my daughter was having an operation in around 12 or so months, to find that 3 days prior to the operation that Medibank Private's cover did not cover my daughter. My daughter waited the 12 months as required. I might add that they took my money every month and I requested that they listen to the voice recording, you guessed it, they could not find it, but they found that I made inquiries about my daughter's cover, but there was no voice recording on that call, every other call there was but not that one. Very convenient that the voice recording was not noted on that call. My daughter's operation was postponed with all cost now for me to pay, and a great cost at that, great job Medibank Private, I might add that I have been a member since 1985 and since my daughter was 20 at the time I thought I would give her independence and sign her for her own cover to find out that she was not ...read more

Went here the other day and I found it quite good. Staff were courteous and I didn't have to wait too long. It was a bit of a pain with parking, there's a Wilson parking right there, but it's like $14 p/h on weekdays. That was the downside... however in the end they solved my issue quickly, so I was in and out within the hour

Half a star because they actually took my claim form. Medibank standards are falling dramaticly. No more claiming in store, they now make you wait for an EFT (electronic funds transfer) If you don't have computer access you can kiss good bye to fast convenient service.

Some claims, although advised otherwise now take up to three weeks and Medibank sees fit to record phone calls and tell you when you did and didn't call. Call anonymously and see what they say then, thats right they tell you that you didn't ...read more