Medical Centres
Medical Zone Family Practice
(07) 3204 8899
Unit 2, 618 Deception Bay Rd
Deception Bay, QLD, 4508
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Went to the mango hill branch for an appointment that I made 2 days in advance, when I got there they had no record of me in their computer. The the receptionist was quite rude. They even explained there were issues with there appointments before they couldn't find me in there system........ This is just not how you run a business.
When I was here the same thing happened to another client - they made an online appointment which didn't show. However the reception staff and doctor were very friendly and apologetic to them and fitted them in despite being very busy. As much as I appreciate the doctor/s at Medical Zone practices I admit the reception staff at the prior practice on other branch could be rather abrupt depending which person you got and what mood they were in that day. But it has become obvious they are rectifying this at this new practice which is nice to see. It's a shame when people with limited customer service skills are employed in customer relation positions.
Dr Gus and Amanda attended my mother this evening. I could not have asked for better care. Firstly, when no other service could assist today due to Christmas holidays Medical Zone did coming out to our home in the evening. They provided excellent clinical service and showed true care for my mum. I am very grateful. I would highly recommend these genuinely caring medical practitioners.
