Melbourne City Toyota

Thanks so much Melbourne City Toyota! I was so nervous buying my first new car but you made it a fun and easy experience. Not pushing at all and 100% honest. Can't recommend this dealership enough!

Thank you Melbourne City Toyota for such excellent customer service. I purchased my vehicle just over 6 months ago from John in new cars who was the most helpful and professional person that I had come across after visiting two other Toyota dealers near my home. Just had a 10,000klm service on my new Corolla and could not be more impressed by the service and friendliness of the service centre staff. I will always keep coming back to the city even though I live in the outer suburbs. Thank you also for the wash and vac that also made my day :)

I went to Melbourne City Toyota because I received an email to change the Inner and Outer Driver's seat track assemblies replaced.



I was surprise with a bill of more than 300$, because they made a full service without my permission.



Very bad I am not happy and I told them, they didn't care about it, only about the money.



I strongly do not recommend this place.



Johny

VERY BAD SERVICE, WOULD NEVER RECOMMEND. If I could give them 0 stars, I would. Upon enquiring on the price, I was given a set price over text which I was happy to pay. When I arrived to meet them, I enquired about the price again. They told me they would let me know and took the keys to my car. They came back with the servicing completely fixed and then quoted me a price almost DOUBLE. When I told them the much lower price they quoted me earlier, they said 'don't tell anyone'.

For such a big brand, with such a reputation at stake. I would never have thought toyota to rip off it's own customers.



VERY disappointed

The used car purchased at this dealership is fine, however the sales person was very poor at following items post sale. It took me a month to get a service book, which in the end did not belong to the car. He was very patient during the sale process, and was not pushy but the lack of service post sale in this instance was frustrating. The service team are good and helpful when servicing the car. I would still recommend this dealership and the cars on site are well presented and in my case very reliable, although used.