Veterinarians
Melbourne Veterinary Specialist Centre
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The vet specialist here are good and I commend for their good work. But the front office staff their are shocking. They lack customer service and at best are rude and inconsiderate. From what I see they own the clinic and it's their way or the highway. So if you need to speak to the good people in the back you'll have to make an offering to get pass the gate keepers.
Terrible service, did not keep us informed as asked, quote was not even close, never gave us any indication our dog might need to stay overnight which ended up costing a fortune on top of already expensive procedure. Never bothered to call me after the procedure to tell me how she was doing so I ended up calling their emergency number. Then even after I thought we were done with them they called me demanding more money because they had charged me incorrectly on the day! Would never recommend
