Menzies Aviation

Menzies aviation has provided me with excellent service and great communication on all occasions.

Just wanted to express my dissatisfaction in the services i have received. My parents have visited for the week,flew in on sunday on Thai airways, at which point their suitcase was left in bangkok. My dad organized for it to come the next day but we received no communication. So we went to the airport, and were told that it came and went back to Bangkok,something to do with the cargo hold not opening.

We were told we would receive it today but no communication again Been calling the number provided but all day it has been unattended due to "airport operations", which is odd considering the ground services office was full when we came to seek the luggage on monday.

My parents are here for six days, it's the third day and they do not have their luggage yet.