Miele Australia

Five Stars for customer service from me. I called the 1300 number on Miele's website after reading the negative reviews for my local Miele in Frenchs Forest NSW as I wanted to see if they had the spare part for my dishwasher before I visited. I got put through to the spare parts department in Victoria where I was greeted warmly and informed I had indeed come through to the right place for my enquiry - even though I was in Sydney. The very patient lady talked me through finding my model number on the appliance and whilst still on the phone sent me through a diagram of different parts that matched my description. It was apparently an immobilising brake and not only did it arrive in the mail the next business day (with a mate just in case we broke one again) she said there was no charge and it was a complimentary service. Way beyond my expectations - thank you.

Online service extremely slow. Have been waiting 1 week for vacuum attachments only to get an incorrect email to say my order cancelled. Rang Scoresby call centre and the team leader would not speak to me. I requested express post as I have a home open at the weekend but no joy. I have found complaints go unanswered with Miele as with my washing machine and dishwasher problems in the past

Customer service beyond expectations. Quick, friendly, pleasant, checking and double checking to make sure the customer is given the correct information. Good knowledge of products.