Monbulk Aquatic Centre

became a member last year in conjunction with the grand opening in its new location - was given a early bird members discounted rate of 11 dollars a week.. So why does debit success take out 15 dollars each week? I wasn't given the choice to pay the lump sum up front (which I wanted to do) so I did feel really ripped off. The facilities were ok but this debit success issue was gnawing at me so last week, I knew it was coming up to a year, I put in my cancellation request and got no response from Monbulk Aquatic Centre so today I sent through a second request and got a response from Monbulk Aquatic Centre telling me in a rather passive aggressive tone that my cancellation request was granted on the first request - So why didnt they bother emailing me back last week to confirm? It just shows the poor customer service of this facility - they were so desperate to get me to sign on but now, they are treating me worse than dirt. Perhaps if they asked me why I was ...read more