Stock ordered and paid for online only to be told they were out of stock - how hard can it be to have the website up to date?
Dont worry we were told, will issue a refund
3 weeks later, phone calls, emails and guess what - NO REFUND
Have now reported them to the credit card company in an attempt to get our money back
DO NOT DEAL WITH THIS COMPANY
I don't know why the other reviews are so bad. I love this pet supply store. They have a great range of dog food and stock all of my favourite brands (Black Hawk, Dr B's and Meals for Mutts.) I don't even live in the area so i stop in when I visit people over that side of town.
Terrible in store & online service . Twice have ordered online and twice order has been substituted , even when it says "in stock".
Hi Chef1504, thank you for your feedback, and sincere apologies for the experience you had with us last year. Since last year, My Pet Warehouse has changed dramatically, and your feedback along with many other customers has allowed us to improve in the area's you have mentioned, in particular, order handling and stock control.
We hope we get a chance to make it up to you.
Terrible, I wish the staff spent more time on the customer service as there wasn't any at all. I will not be returning as I didn't even get a hello let alone some product advice. With other shops near by you've lost my business.
Hi Catsdogs9 - very sorry to hear about your experience in our Malvern store. Since you were last in, we've had a change in management and a big improvement in the standard of customer service we set for our company as a whole.
We hope we can make it up to you one day.
