Nareen Gardens

If staff related to a resident who offers said staff money to do their laundry, staff member does it. Staff have covertly (then overtly) bullied some residents' visitors with an attempt exclude eg. telling relatives, "you have a hide coming in here, don't you?"); that staff member sat in the rightful place of a relative (when they shouldn't have) at a resident's funeral, for all to see. Sometimes other staff joined in. Management have made documentation (except for the funeral as far as I know). Yet the same staff members are promoted to team leadership roles.