Norris Motor Group

Beware the Norris warranty that you purchase with your new or used car. You may leave thinking you are covered for defects based on what the salesman tells you on the day. However when you try and make a claim you are told its not covered. In my case it was a faulty electrical switch that opens the boot.
It may well be that the electric boot switch is not specifically listed in the "items covered under this policy" in the documentation provided. However in the midst of signing documents, organizing insurance and making payments etc involved in buying a car one has to just go with what the sales people are telling you at the time. There was certailanly no time to fully read the warranty book and understand every exclusion.
The kind of statements that are used by the sales people as they skim through the document are " as you can see on page 3 it covers your electrical ...read more

Service and communication was deplorable throughout the entire process. I was given the wrong car and ended up sourcing my own car from another dealer because they already had the funds for my loan. Would never EVER set foot in this place again and recommend anyone else to go elsewhere... anywhere but here.

Beware!!!Avoid them at any cost. There is a guy in their finace team..They'l trap you

I bought a Hynadai Santa Fe from the Norris Group's Windsor (Qld) dealership.
Never again!!
The salesman himself was quite good - friendly, amiable etc.
But dealing with the woman in charge of finance was a different matter. Nice as pie when you are going through the process, but come the day of the deal.......
Throughout the entire process of getting the finance arranged there was NEVER one mention of fees or costs. Then on the day of handover when keys are being exchanged, she very quickly glosses over the fact they are ADDING an extra $750 onto the loan amount as an "Arrangement fee". Having worked in finance ...read more

Absolutely disgusting. Initially we test drove a car in Feb 2014, paying a deposit shortly after an were told the delivery date would be a few weeks as they had sold out in QLD and was coming from interstate. A few weeks passed and we heard nothing so called the dealer and were then told that nationwide were sold out and was on order from the factory, delivery date would more likely be end of April. April came and went, no car and no contact from the dealer. Called up tome and time again and were told a few weeks, just a couple more weeks. It's now the end of June and we're picking up the car. Go in to sort all the paperwork the team is great! Until you meet finance team. Extremely rude and arrogant! Every question we had was met with a sigh of frustration and annoyance and then they added an extra fee onto the car for nothing! We question it and he very rudely told us to take it up with the salesmen. Are you kidding me? We've waited nearly 6 months for this ...read more