Glazier
Northern Glazing Glass & Aluminium
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Had a young guy come out to change a couple of rollers on sliding doors. He was here a little over 30 mins (less than an hour). Received a bill for $250. I asked for a breakdown and got the following:
Service call $95+GST
Travel $30+GST (6mins away on Google Maps)
Rollers $102.27+GST (Local retailer $18.55+GST)
Was also told that the bill needed to be paid by the next business day or they would add late fees to the bill!
I have run my own business with employees for almost 30 years and have never seen this degree of gouging. I don't mind paying a fair price, but charging travel to drive 5 mins on top of a service fee, and over 500% markup on the retail price for rollers is nothing short of dishonest - particularly when they only provide an initial invoice with an all inclusive price. If you can't get anyone else, make sure you get a quote first, as chances are you will pay for it if you don't.
One of the worst companies I have ever dealt with. Told that delivery and installation would be two to three three weeks from payment 6 weeks later the four windows were still not in. Callled many times as I was going away and had no windows to be told that they would get back to me which they never did with the exception of once. They then broke ino my house yesterday to put them in much to the anger of my housitters who told them that no one would be home. However still no fly screens!