Home Decor Retailers
OnlineCarpet.com.au
Currently open
9:00 am - 5:00 pm
OnlineCarpet.com.au
Measured. Supplied. Installed.OnlineCarpet is Australia's first online carpet retailer, providing a better way for Australians to buy quality carpet. We wanted to create a better way to purchase top brands at great value.
We are proudly 100% Australian owned and support your online experience with our Hawthorn (VIC) and Chatswood (NSW) showrooms. We supply and deliver nationally, and we install in greater Melbourne and Sydney. We are members of the Carpet Institute of Australia.
We provide:
Professional customer service staff to help you.
We only offer leading carpet brands such as Godfrey Hirst, Hycraft etc
Qualified tradesmen installing to AS/NZS2455 Standards.
We offer domestic and commercial flooring ...read more
Contact details
Payment options
- Cash
- EFTPOS
- EFT
- All Cards Accepted
- Direct Deposit
- MasterCard
- View more (3)
Brands
- Godfrey Hirst Feltex Redbook Brintons Victoria Carpets Tuftmaster carpets
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If you would like to order your carpets with a company who fails to deliver your carpets three times (Twice without warning so two days off work.) With rubbish customer service this is your company - otherwise stay clear. We're promised they'll be installed on this fourth date but what do you think?
Please contact us - we are forming a group of ripped off customers, suppliers, installers etc. There is more chance of getting money back as a Class Action against OnlineCarpet
I bought some great carpet at low prices. Joe in customer service gave me excellent advice and prompt service. I choose the supply only option and decided to install myself. I was very happy with Online Carpet for the friendly help received and for giving me professionl advice.
On the 21st of December 2013. I wanted to provide a short update that I was subsequently contacted by a person involved in the business who took an interest in learning how the company could improve from my experience. I later obtained a small refund as compensation for the incorrect installation in terms of what was specifically discussed with the salesperson. I've thus upgraded the rating to 2 stars to reflect the action taken. Provided that documented cutting plans are provided before any deposit is required, I may decide to use the company in the future - I am unsure at this stage.
Hi Ryan
Thank you kindly for alerting us to an internal process issue that led to you not being 100% happy. We have since taken steps to redefine our processes to ensure this does not happen again. Be assured that next time you will get exemplary service. Kind Regards, Frank
