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It’s regarding oo.com.au.
The worst site ever. So u reliable. I ordered an mik bag for 400$ on 22nd oct. and since then the status is order placed. The official themselves have no idea where and when it is going to be delivered.
Please i would recommend do not ORDER FROM THIS SITE.
Hello Himan19, thank you for writing to us. I am sorry that you are without your order and that the order status had not changed. Can you please advise the order number and I'd look into this for you.
I am complelty disgusted with this company, no service, lies, money taken and not returned . You have to speak to people from overseas who are unable to speak or answer any questions. I am going to take them to fair trading to get them investagated. do not buy from these people
Hi Sarah we value your honest review here, please allow me to take this opportunity to apologise that things are not as they should be. I would sincerely appreciate the opportunity to speak with you to discuss your issues further and help set things rights. Please could you call us on (02) 8317 5595
Worst Customer Service for a website I've ever used.
Order Number: 21827753
Never delivered...multiple excuses, bad service 4 months of delays.
No contact number to talk to a human. Be warned, keep a log of your communications yourself as they will try to delete the history of contact as they did for my enquiry #3607550 !
Hi there Paul :) thanks for taking the time to leave us with a review and outlining your issues you have faced shopping with us at OO.com. I have looked into this for you and I am very to hear that your parcel has been declaired lost in transit by Australia Post. For that reason I have issued you with a full refund and do apologize for the situation. Have a lovely day
Thanks for responding however:
1) The parcel was not shipped with Australia post it was with TOLL and upon contacting them (enquiry number: 14221194) they said that the problem was with MySale and the consignment had never been shipped.
2) I have not received a refund - in fact I have just received a followup message. I quote:
" I kindly request for another 3-5 business days in order for us to get back to yourself with a response upon conclusion of the investigation. With regards, Renugapriya OO.com.au Member Relations"
For that reason I have issued you a "very poor" rating and warn others not to shop with you.
Have a lovely day.
Hi Paul, I have checked on your corespondence to us and you were informed that the refund had already been processed in our administration system. I have checked the payment gateway and found that the funds have been processed to you on 12/04/2017. They should already be in your account. Can you please check and let me know.
Thanks for following up. I can confirm that I have now received a full refund. It's unfortuanate that it took the intervention from your social media/marketing team to rectify this situation based on a bad review but well done to your team for being proactive. I hope that you reveiw your internal customer service processess so that this type of situation is handled better in future. I'm afraid you lost not only this sale but a future customer.
Hey Paul, I am delighted to learn that you have received your refund. I do apologise for the way this was handled and we will work towards improving our service. We are sorry to let you go but if you are willing to give us a chance to make it up to you, you know where to find us :)
