OPSM Northcote

Avoid OPSM Northcote Plaza: Appalling Service & Disrespectful Refund Policy
Absolutely appalled by the service and blatant disregard for customer rights at OPSM Northcote Plaza. My mother-in-law, an 82 year old pensioner, who suffers from Parkinson's and diabetes went in for a routine eye test on Saturday 22nd June 2024 with my wife. After the test, the sales assistant sold her two pairs of glasses. The quoted price was exceptionally high and she was understandably concerned about the hefty price tag. My mother in law being old school and as the store was local, had her eye entire history including her eye diabetes scans, viewed them in the same light as she would her family doctor. As a result she hesitantly put down a 50% cash deposit, approximately $230. Upon driving home in conversation my wife advised her mother of her other options. My wife called the store within a ...read more