Optus World

I popped into the shop after problems with a mobile plan and sales assistant ‘Dave’ was nothing short of rude and sarcastic. Showing no respect he drove us out of the shop whilst he continued having a nice chat with a colleague. Not happy

Had great customer service here when I had problems with my phone settings after an update.
They carefully backed up all my information and in the end got a great deal also on a tablet I had been eyeing for a while.

I won`t be going back to this store next time I want a new phone or if I have an issue. One person was helpful but misinformed me about how long the wait would be for my data to transfer to my new phone so as a result I went phoneless for the day and was unable to return to pick the phone up. The other Russian guy who worked there was mildly obnoxious and had some attitude when I went back the same day to grab my phone informing me that it was out of their control "an act of god" with how long the transfer would take and treated me like I was being a nuisance.

These guys are always busy but superb service, had to get phone fixed on warranty - no problems, they gave me a loaner while mine was being fixed.