Orthotic Specialist Centre

When paying $300 for orthotics told I could come back whenever for as many adjustments as required. I didn't use orthotics for about 6 months as was waiting to train for next run. They caused me blisters so didn't wear them for ages. Went back after 13mths to have adjusted and charged another $40. This is not what I was told several times verbally. I rang and queried the fee but after 3mths they still had not called back as promised so I had to call again. One Dr there says they will only fix within 6mths, reception give different answer. This time limit is not written down but is apparently an unwritten rule, so when they say come back whenever for free adjustment. They do not mean it!

It is not noted anywhere and they never specify a time frame. For someone like me that wasn't going to wear daily and only for training for long distance runs it took me 6mths to test my $300 inner soles.