Oxley Licensed Post Office

Most times I go to the post I've had really good experiences some of the staff members are nicer than others. My problem though is that when I'm waiting on a package the deliver driver isn't getting into the gate of the complex even though I've given them the code. I'm home and as I check the mailbox for a package I've been waiting for, to see a notice and then I can't pick it up is frustrating. I understand they close at 5 but they won't even let me wait until the unpack the truck to gxt the package that I've been waiting for or won't listen to me explain, just quickly cut me off. Yes it sounds petty but I'm annoyed

The service in this post office from some of the staff is extremely poor they forget or dont bother to scan barcodes so it's impossible to track parcels, I feel sorry for the owner he seems like a decent bloke.