Freight Transportation
Pack & Send West Ryde
I organised a number of large packages to be couriered from Sydney to Melbourne. I made this order through pack and send online. It was an extremely easy process. I requested that I would drop my items off at the local Pack and Send office in West Ryde.
I arrived at the Pack and Send office and parked my car in the area at the back. I was met with the glares of the three employees who were all sitting at a picnic table smoking. I proceeded to get out of the car and remove the packages from my car. They were quite heavy. I also had my 3 year old boy with me so I was trying to manage him while moving the boxes. I must admit it was not easy and although I knew I was capable of moving the packages myself it was a struggle. The three ...read more
Hi Haraldo11, I am from the PACK & SEND customer service team. Sorry to hear you've had this experience with our West Ryde branch. We have commenced an investigation into the events you've described in the review. Rest assured the issues you've described will be addressed and dealt with. Please email [email protected] with your consignment number and contact details so we can get in touch with you directly.