Paul's Carpet Cleaning Sydney
Your Cleaning Mate!Welcome to Paul's Carpet Cleaning Sydney, your solution to spotless carpets and perfectly cleaned upholstery. Even though carpet cleaning is our specialty and the service we pride ourselves with the most, we offer a number of other tempting options that will bring back the life in your curtains, upholstery, leather sofas and every other peace of fabric you have at home! By booking with us you will get to experience first class customer support, 100% customer satisfaction, a free non-obligatory quote and tasty discounts if you sign up for a combination of services. Due to popular demand we now offer a top-notch end of lease cleaning that will guarantee you qualify for that lease money! We've got access to all the finest tools and cleaning technologies on the market, and we'll have your carpets looking their best in next to no time at all! Check our hot deals and see for yourself. Give us a call or chat with a friendly member of our staff today!
Contact details
Services
- Wet or Dry Vacuuming
- Curtain Cleaning
- Dry Cleaning
- Upholstery Cleaning
- High Pressure Cleaning
- Odour Control
- View more (4)
Opening Hours Detail
- Flexible Hours by Appointment
- Times Vary - call for details
- Appointments Available
- Open Public Holidays
- Contact 24 hours
Payment options
- Visa
- MasterCard
- All Cards Accepted
- AMEX
- Cash
Yesterday my wife and I hired Pauls cleaning service for our studio apartment in Surry hills for our end of lease clean.
The booking process was simple and we were quoted $365($265+100 to sugar soap the walls).
However, on the today of the 'clean' an unexpected increase of $200 occurred, they then said they would not offer their 'bond back' guarantee and threatened to cancel on the job which would leave us without the apartment professionally cleaned before we hand back the keys(due to the poor service we did to pay a week ...read more
Update: It's been more than a week since the incident(the clean), they've called me up twice now to say they will not be doing anything for me... I don't see why they needed to call me twice.
Asher and Aiden have once again been unable even promise me a callback from anyone in management. And finally, I am yet to get a receipt despite it being more than a week since the clean.
Dear Alexis B,
Please accept our apologies for any inconvenience caused. Thank you for sharing your opinion and for the patience shown whilst we were trying to resolve the matter.
We hope that the actions taken are a step towards redeeming ourselves, proving that we value our clients and thanks to their constructive feedback we are constantly trying to improve.
Hopefully, we managed to turn this unfortunate situation around and you might consider using us in future.
Kind regards,
Paul's Carpet Cleaning Sydney
Completely unreliable.
We had an end of lease clean booked for today at 2pm. The cleaners called to say they were running early and needed to start at midday. I explained that because I was at work, I couldn't get there before 2pm. I said I was happy for them to start later if they needed to.
The Paul's Cleaning office then rang me to say that they were cancelling my booking and the only option was to book in for Wednesday next week. I told them they were welcome to come tomorrow if need be but again, the office refused and said they could only offer wednesday next ...read more
Pauls Cleaning Sydney reached out to me after seeing the negative experience and offered to compensate.
There aren't many companies that will go to this length to restore their reputation and I was impressed by their initiative.
I accepted their offer of compensation and would definitely approach them again in future. They are a professional company who made a mistake and then took steps to rectify which I think is perfectly acceptable.
Thank you
Dear Sydney_Ed,
Thank you for providing us with the opportunity to follow up on the matter.
We are grateful for the chance to make it up to you and would like you to know that because of your help we were able to determine what caused the issue and prevent such things from happening in the future.
If there is anything else we can assist you with, please let us know!
Kind Regards,
Paul's Carpet Cleaning Sydney
I had my carpets cleaned on Saturday. The father and son team arrived right on time, were very polite, friendly and efficient. They did 2 bedrooms and 1 living area for $115 and did not even complain about lugging their heavy machine up 3 flights of stairs! I was very happy with their service, would use this company again and would recommend then.
After a bad exsperience i had getting my carpet cleaned i made a complaint to the office and wrote a review on here.
This company really cares about their customers as they were shocked and saddend that i had a bad exspirence and offered me a free service (i chose over cleaning)
The men who called round were very nice and apologetic about that had happened and said they were gla dof the complaint because they do not want bad workers.
The oven was amazing after and you can tell this company values its customers.
I have a previous review that i cannot remove but i would just like to state they made wrong right and i will use this service again.
Dear Kelly1990,
Thank you for your kind words!
You can't imagine how happy we are to understand that we were able to make it up for the inconveniences caused before! Leaving our customers happy and aiming to improve the quality of our services will always remain our main goals. With your help, we were able to see our weak points, work hard on resolving them and cherish the outcome of the whole situation.
You have our deepest appreciation and we are thankful for your time and patience!
With Kind Regards,
Paul's Carpet Cleaning Sydney
The Carpet in my flat is very old and has a lot of heavy stains (we have lived here for 4years and it's a super light colour) so every time I get it cleaned it's just for a fresh smell and brighten it up a bit.
In the past I have got the carpet dry cleaned from other company's.
It's pretty cheap and does the job. Paid around $100 in the past for all the same areas. ...read more
So after calling the office for a chat they were very apologetic about what had happened. They insisted i have a free service of what ever i liked, so i choose oven cleaning. This morning two men called round and talk to me for a few minutes about my experience and were said they were glad i made a complaint and they do not condone the actions of the other college and that was going to be dealt with internally. Really nice guys. My oven is OLD and i don't even know if it was cleaned before i moved in but they did an amazing job. Very hard workers. I really appreciate them taking my complaint seriously and honestly you can tell that they really want everyone working for them to be honest,relabel and hard working. I will use this service again as i know how much they will do for their customers.
I did want to delete my past review but unfortunately you are not allowed to so all i can do is tell you they made wrong, right.
Dear Kelly1990,
Thank you for your kind words! You can't imagine how happy we are to understand that we were able to make it up for the inconveniences caused before!
Leaving our customers happy and aiming to improve the quality of our services will always remain our main goals. With your help, we were able to see our weak points, work hard on resolving them and cherish the outcome of the whole situation.
You have our deepest appreciation and we are thankful for your time and patience!
With Kind Regards,
Paul's Carpet Cleaning Sydney
