Business Services
Paul's Cleaning Sydney
(02) 8310 4745
Rosebery
NSW, 2018
Paul's Cleaning Sydney
Paul's Cleaning Sydney - Your Cleaning MatePaul's Cleaning Sydney is a certified household cleaning agency based in the capital city of New South Wales. The company delivers top-quality cleaning services and is proud to be one of the most preferred cleaning companies in the area.
Whether you need to call the move in cleaners, have your carpets cleaned or just have somebody wash the windows, Paul's team has it all covered.
Contact details
Opening Hours Detail
- Open Public Holidays
- By Appointment (Only)
- Flexible Hours by Appointment
What a rubbish, awful company! Awful service, total incompetence, poor cleaning quality, and a shocking disregard for customers.
I booked a clean, they did a half-job, and when I complain they rebook for Friday morning. I think 'great!' - nope. They never showed up. I called over 7 times in one day because I never got a call back! I wasted a whole day of leave waiting for these fools to actually show up.
I have never experience such a shockingly poor service. I paid $740 for their end of lease clean, I want my money back.
I am so angry. Never. EVER. Order their services
Dear JamesMcArthur,
Thank you for sharing your feedback with us!
We are delighted to see that our Customer Service team has been able to rectify the situation!
We look forward to working with you in the future.
Kind Regards,
Paul's Cleaning Sydney
CAUTION! DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES!!! Late arrivals, rearrangement of cleaning times to different days and turning up with under trained staff without the required equipment...totally unprofessional....
Dear bobbyinthegrove,
Thank you for providing us with your honest feedback!
We are sorry to hear that our unavailability to provide the service for you has reflected on your plans and arrangements!
We are always striving to provide a hassle free service for our customers. Seeing that we have failed you is not something we can ignore and definitely leaves us eager for improvement.
We would like to thank you for the time spent in discussing the matter and would appreciate it if you get back to us on any of the offers that we have sent to you!
Moving forward, we do hope that our suggestions will be able to serve as a base on which we can renew our communication and prove to you we can provide the quality and reliable service you deserve!
Let us know if you need any further assistance!
Kind Regards,
Paul's Cleaning Sydney
Feel very ripped off by the service given as they refused to comeback after calling them the same day as I wasn’t happy with the service provided. I have now been told its passed the 3-day guarantee and the cleaners refuse to come out to clean the apartment properly and unwilling to cooperate. Will now have to get another cleaning company in to get my bond back as the apartment has failed the end of lease inspection . Waste of money and waste of time.
Dear Andrewjc12345,
Thank you once again for the chance you gave us to discuss this situation and the opportunity to find the most suitable resolution of the matter.
Rest assured that we do take notes from your feedback and would take necessary actions to avoid such cases in future.
Please accept our apologies once again.
Kind regards,
Paul's Cleaning Sydney
I was extremely disappointed with Paul's Cleaning. Shortly after the cleaners arrived they added on costs for having four windows cleaned inside and out instead of two. There was nowhere in the terms and conditions that said only two windows were included in the price. I called customer service who confirmed that I was correct and shouldn't be charged extra. The cleaning in general was very poor. Streaks on the mirrors and stainless steel, as well as an unmopped laundry floor. The one star if for their fantastic customer service team who are easy to reach and very helpful.
Dear SarahMG,
Apologies for the impression you were left with.
That team's performance is now closely monitored, as this is not the outcome that we would usually expect after our service.
We are happy to see that our Customer Service team has responded accordingly on the day and managed to fix the situation to some degree.
However, we were trying to reach you to further rectify the situation, so please contact us whenever convenient for you.
Thank you in advance,
Paul's Cleaning Sydney
